DO YOU SHIP WORLDWIDE?
Yes! We provide free shipping to over 200 countries around the globe.

How LONG DOES SHIPPING TAKE?
Shipping time depends on the location. Below is a list of estimated shipping time (1-5 day processing time excluded)

  • United States 5-12 Business days
  • Europe 5-12 Business days
  • Australia, New Zealand 5-12 Business days
  • United Kingdom 5-12 Business days
  • East Asian, South East Asia, South Asia 5-12 Business days
  • Middle East 5-12 Business days
  • Africa, South America within 45 Business days

HOW DO YOU SHIP PACKAGES?
All packages are shipped by reliable carriers from our warehouses. Once they arrive in your country, they will be taken care by your national postal service before arriving at your shipping address. Depending on each product’s weight and size, we sometimes have to ship your orders in separate parcels.

DO YOU PROVIDE TRACKING INFORMATION?
Yes, you will get your tracking information through your email as soon as your order is shipped.

WILL MY ITEMS BE SENT IN ONE PACKAGE?
We usually send the items in one package but occasionally we will need to send them in separate packages due to the size , weight of the items, warehouses where they are stored and other logistical reasons.

WILL MY ITEMS BE SENT IN ONE PACKAGE?
We usually send the items in one package but occasionally we will need to send them in separate packages due to the size , weight of the items, warehouses where they are stored and other logistical reasons.

WHY ISN’T MY TRACKING INFORMATION UPDATING?
Your tracking information is processed by the carrier once they received the items.
However, they may sometimes not able to update tracking information for all packages immediately especially during peak seasons. Rest assured, your package will be processed regardless and if you don’t see your latest tracking info just yet, please be patient and check again in a few more days .

Please contact us at geekoplanet.com@gmail.com with your order number if there is no update after 10 business days.

HOW DO I TRACK MY PACKAGE?
To track your parcel , go to our main page and click “TRACK YOUR ORDER” on the main menu or use https://www.17track.net to get your latest tracking information.

HOW DO I TRACK MY PACKAGE?
To track your parcel , go to our main page and click “TRACK YOUR ORDER” on the main menu or use https://www.17track.net to get your latest tracking information.

THE TRACKING NUMBER SAYS DELIVERED, BUT I HAVEN’T RECEIVED MY ORDER. WHAT SHOULD I DO?
We are really sorry that your item did not find its way to you. As much as we would like to have all the orders be delivered smoothly, we really do not have control over the items once they are handed over to the carriers. What we can recommend is to first check with those who live with you and your neighbors to see if they have signed for the package or check with your local post office.

Most customers who faced smiliar situations as you have found their item either with their family members, their neighbors or at the local post office. All domestic delivery issues become the responsibility of your local postal service once the items arrived in your country.

Also, please make sure to that the shipping information is correct and complete when making your order. We will NOT be held responsible for packages if shipping information provided by you is wrong when making checking out on our site.

THE TRACKING NUMBER SAYS DELIVERED, BUT I HAVEN’T RECEIVED MY ORDER. WHAT SHOULD I DO?
We are really sorry that your item did not find its way to you. As much as we would like to have all the orders be delivered smoothly, we really do not have control over the items once they are handed over to the carriers. What we can recommend is to first check with those who live with you and your neighbors to see if they have signed for the package or check with your local post office.

Most customers who faced smiliar situations as you have found their item either with their family members, their neighbors or at the local post office. All domestic delivery issues become the responsibility of your local postal service once the items arrived in your country.

Also, please make sure to that the shipping information is correct and complete when making your order. We will NOT be held responsible for packages if shipping information provided by you is wrong when making checking out on our site.

WHAT IS THE TIME FRAME TO REPORT A PROBLEM WITH MY ORDER?All problems related to your order must be reported by email no later than 45 business days after orders are shipped. We will not able to offer help if a claim is submitted after this time frame.

I RECEIVED A DEFECTIVE / WRONG ITEM, CAN I CHANGE IT?
This rarely happens but if you receive a wrong or defective product, please contact us at saiyanvillage@gmail.com as soon as possible. Kindly include the following information in your email:

  • Customer Name
  • Order Number
  • Photos of the product received
  • A clear explanation of the issue

Please make sure to include all required information or it will not be possible for us to process your request. We will fully examine the photos and notify you via email whether you are entitled to a refund or a replacement within a reasonable period of time.

I GET “DELIVERY FAILED” MESSAGE WHEN TRACKING MY ORDER, WHAT SHOULD I DO?
Attempted but failed deliveries may due to several reasons. Please contact your local postal office immediately for clarification, to arrange a re-delivery or collect your item right away. Please be informed that we will NOT be held responsible for packages that have failed to deliver due to:

  • Item refused by the addressee
  • Incorrect / Illegible / Incomplete address
  • Expired Retention Period – in some countries, if an item is left unclaimed, the parcel will be sent back to our warehouse after a period of time.
  • Addressee Absence – Addressee not available at the time of delivery
  • Customs Policies, Rules, and Regulations

Generally, if you have missed the collection deadline set by your national post office, they might decide to return them to our warehouse. In this case, we will have to wait to see if we do receive the items and only after that can we offer you 2 options:

  • Resend the package with additional shipping fee
  • PARTIAL refund deducting the previous shipment charges (5 USD) and restocking fees